Top Quality USA Made Spas

Testimonials

Testimonials

Let Our Customers Speak For Us!

Just wanted to say the Covana top we got with our hot tub is the best investment we ever made. Such a labor saver and we use our hot tub every single day.

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Eric Freeman

I don’t believe in Santa but I definitely believe in Steve (the repair tech) lol! Someone gave me a hot tub and of course it did not work after getting it wired up. Steve figured it out in literally minutes. Anytime I’ve had a question, concern, or issue MiMi and the whole team have been absolutely amazing! Customer service may be dead in a lot of places nowadays but it is alive and well at Napa Valley Hot Tubs! I greatly appreciate you guys sincerely.

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Jesse Ralston

Sean and the team are incredible! They were able to find us a used tub with the exact specifications we requested and within our budget. Haven't had an experience like this with another small business in awhile. From purchase to delivery; everything was on point.

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Josiah Baldivino

Napa Valley Hot Tubs is amazing! My wife and I have always wanted a hot tub. I will admit, we were on a tight budget of approximately 6k for the tub, tub install, foundation pad, electrical hookup, etc. Napa Valley Hot Tubs made it happen! They have continued to provide us with excellent customer service, chemical lessons, and all the support that we need as new hot tub owners. We can't speak highly enough of Sean and Mimi at Napa Valley Hot Tubs who consistently provide excellent customer service.

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Curtis Sawyer

The best! The customer service is supreme. The staff is helpful and knowledgeable. I was directed to the correct part after a brief conversation of my issue. I have an older hot tub so I wasn't sure if I could get the right part, but it was in stock and they even took the time to explain how to install it. My hot tub works perfectly now. Thank you thank you thank you.

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Charles Hendricks

So glad I stopped in to Napa Valley Hot Tubs and made my purchase here! They are great, local folks who have tons of experience and knowledge about their products. And they stand behind both their products and services! I could not be happier with my hot tub and the support I get from this crew. (Bought tub in 2020…so over 2 years ago and still so impressed by their support!)

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John Galvin

Great experience replacing my Hot Tub! Napa Valley Hot Tub's customer service is First Class! Mimi and Sean go above and beyond to deliver customer satisfaction. My 20 year old hot tub needed to be replaced. I went in to Napa Valley Hot Tub and was greeted warmly by Mimi. She gave me some options for replacement. Sean came to my home and measured and made a recommendation for a new hot tub. The installation went well and I had a few maintenance concerns that were all resolved. I highly recommend Napa Valley Hot Tubs!

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Abigail Baker

I am extremely happy with the service I received when my older hot tub had an error message. I walked in and asked for advice and for parts and they were extremely knowledgeable and steered me in the right direction and I was back up and running in no time!

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Sandy Barta

Fantastic experience with the Napa Valley Hot Tubs team. I spoke to them on a Tuesday and by Saturday I had a fully installed hot tub. They arranged the electrician and handled everything. I would recommend them to anyone.

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Sam Lambert

I had to replace my hot tub in a hurry, and Sean was an absolute pleasure to deal with! He did exactly as promised, and delivered and installed a new ot tub in record time. I couldn't be happier with service!

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M V

Napa Valley Hot Tubs provided an exceptional and streamlined experience. Sean Breen sourced and installed exactly the hot tub we wanted and provided excellent service. Highly recommend!

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Cleo Pahlmeyer

We live well out of the range but yet NVHT has always worked with us from installing our new hot tub and covanna cover to getting items for repair and maintenance. Excellent service from owner to installation crew.

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Eric Freeman

I have had the pleasure of working with Lois and Steve twice now. Each for separate issues on my tiger hot tub. As far as service I will use no one else. Their customer service is outstanding and so is there service. The first time it was such a minor issue I'm embarrassed to give details but let's say Steve found it in minutes. To top it off they squeeze me into their busy schedule. You see I was suffer from the effects of chemo and the tub was my life saver. Last week, my jets quit working and one call to Lois and bless her heart Steve would come as soon as he could....that day after a full 10 hours in this heat. He found the problem, tore the tub down but....left the tub so I could at least soak while he repaired the pump. Yesterday Steve had everything ready and as I have gone back to work not til after 5. He came and worked til almost 8:30. What service and it is so very appreciated and also very easy on my pocket book. I will use no others!!!

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Kearin Stroud

Great sales staff wonderful service people. And I love BBQ options green egg authorized dealer. And the hot tub selection is fantastic

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Lea Eldridge

Great customer service and quality hot tub

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Rhonda Shea

Employees are always helpful and polite. They have the supplies and can get the replacement parts I need.

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Jason Kiehne

A solid team of honest and hard working people who care about their customers. Sales, service, and maintenance...they do it all!

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David Lieske

Helpful staff...best Hot-Tub place in the Napa area!

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Eberhard Neumann

Good folks, have what I needed and answers questions

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Ron Gordon

Very helpful locally owned store!

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Phaylon

Helpful knowledgeable and courtious as always

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Daniel Hyde